General conditions for renting a motorhome at Camperhuren.nl
Article 1. Definitions
1.1. In these general terms and conditions, the following terms are used in the following meanings, unless expressly stated otherwise or the context indicates otherwise:
a. Camperhuren.nl: the user of these general terms and conditions: Camperhuren.nl (subsidiary of Camperverhuur Amsterdam) located at Turfstekerstraat 26 in Aalsmeer, registered with the Chamber of Commerce under Chamber of Commerce number 34300439;
b. renter: the natural person or legal entity who rents or wishes to rent a camper from Camperhuren.nl;
c. agreement: the rental agreement between Camperhuren.nl and the tenant;
d. camper: the camper rented by the Camperhuren.nl tenant;
e. driver: the natural person who has been specified by the renter in writing or via e-mail as the driver of the motorhome;
f. website: the website www.camperhuren.nlwhich is managed by Camperhuren.nl.
Article 2. General
2.1. These general terms and conditions apply to the offer of Camperhuren.nl and to every agreement between Camperhuren.nl and the tenant.
2.2. Camperhuren.nl is not bound by its offer if there are printing, typesetting or programming errors on the website or in an e-mail message.
2.3. The lessee is informed of the applicability of these general terms and conditions before the conclusion of the agreement.
2.4. Mentioned prices and rates include VAT.
Article 3. Formation of the agreement
3.1. The tenant can submit an availability request to Camperhuren.nl via the website, via e-mail, by telephone or in person at the Camperhuren.nl location. Camperhuren.nl then sends its offer to the renter by e-mail.
3.2. The agreement is concluded at the moment that the renter has agreed to the offer of Camperhuren.nl via e-mail.
3.3. After the tenant has agreed to the offer of Camperhuren.nl, Camperhuren.nl will send a confirmation via email to the tenant with a payment link for paying the down payment or for paying the entire rent plus the deposit if article 13.3 applies. This amount must be paid within 48 hours after this confirmation email has been sent. If the renter does not pay this amount on time, Camperhuren.nl will send the renter a payment reminder via e-mail, with the request to pay the amount within 24 hours after this reminder e-mail has been sent. If the renter does not respond to the payment reminder, Camperhuren.nl will dissolve the agreement. The tenant will be notified of this dissolution by e-mail. Camperhuren.nl is not liable for any damage suffered by the tenant as a result of such dissolution.
Article 4. Cancellation of the agreement by Camperhuren.nl
4.1. Camperhuren.nl is entitled to cancel the agreement in the event of force majeure. Force majeure includes, among other things, weather conditions or (natural) disasters that make it unwise to drive the camper or that mean there is a high chance that driving the camper will cause damage to the camper or its destruction, loss or theft of the camper reserved by the renter and Camperhuren.nl cannot make a comparable camper available.
4.2. If Camperhuren.nl cancels the agreement due to force majeure, Camperhuren.nl will refund the payments already made to the renter.
4.3. If Camperhuren.nl has a valid reason for this, such as a suspicion of fraud or the suspicion that the renter will not fulfill his obligations towards Camperhuren.nl, Camperhuren.nl can decide not to give the motorhome to the renter, without the tenant is entitled to compensation or any other form of compensation. In such a case, payments already made will be refunded to the tenant.
4.4. In the event of cancellation of the agreement, Camperhuren.nl is not liable for any damage suffered by the tenant as a result.
Article 5. Rental period
5.1. The rental period starts on the collection day between 14.00:17.00 PM and 09.00:11.00 PM and ends on the return day between 10:1 AM and 7:400,00 AM. Each motorhome has its own pick-up and drop-off times. These times are emailed to the tenant 400,00 days before the start of the rental period. If the rental period is exceeded by a whole or part of a day, one day's rent (XNUMX/XNUMXth part of the weekly rent) plus an additional fee of € XNUMX will be charged to the tenant. For each day that the renter returns the camper late, the daily rent plus the additional fee of € XNUMX will be charged to the renter.
Article 6. Type of camper and not being able to make the camper available
6.1. The tenant rents a certain type of camper. This means that the lessee cannot claim a specific model. The type of motorhome rented by the tenant includes different models. The renter must accept the motorhome that falls within the type that he has booked. This can be the motorhome model that was made known to the renter as an example before or at the conclusion of the agreement, or a comparable model.
6.2. If Camperhuren.nl cannot make the type of motorhome that the renter has booked available to the renter due to a force majeure situation, for example because the previous renter did not return the motorhome on time, Camperhuren.nl will inform the renter of this as soon as possible and Camperhuren.nl has the right to make a different type of motorhome available to the renter. If the renter does not accept a motorhome of a different type, the renter has the right to dissolve the agreement. If a motorhome of a different type is not available, the agreement will be dissolved. If the agreement is dissolved in accordance with this article, the payments already made by the tenant will be refunded to the tenant. Camperhuren.nl is not liable for any damage suffered by the tenant because the agreement is dissolved in accordance with this article. If the renter accepts a different type of motorhome and a lower rental price applies for this other type, the total rental sum will be adjusted accordingly.
Article 7. Kilometers
7.1. All kilometers are included in the rental price, unless stated otherwise in the Camperhuren.nl offer or in the agreement.
Article 8. Insurance
8.1. The camper is insured against liability + casco, including passengers. There is an excess of € 1.000 per event, which will be charged to the tenant in the event of damage in the Netherlands and abroad. A green card is supplied with the camper. Damage caused by hail or other weather conditions, a blowout and the costs for replacing a window as a result of a window break or stone chips are at the expense of the tenant. These forms of unforeseen damage are covered by the deductible.
8.2. Damage not covered by the insurance, such as, but not limited to, damage caused by the driver being under the influence of alcoholic beverages or any intoxicating or stimulant at the time of the accident to such an extent that he was deemed unable to properly operate the camper. is entirely at the expense of the tenant. Damage caused by allowing unauthorized persons to drive is also borne by the renter. Finally, damage to the inside of the camper, such as the interior, is not covered by insurance, so repair and replacement costs are entirely the responsibility of the renter. Damage to the camper due to careless use of the camper is at the expense of the renter.
8.3. Camperhuren.nl advises the renter to insure the deductible, as described in article 8.1.
8.4. Damage to the inside of the camper that occurs during the rental period is not covered by the insurance that Camperhuren.nl has taken out for the camper. This damage is always at the expense of the tenant. In particular, Camperhuren.nl points out to the tenant that damage to the table top or counter top can be caused by items sliding in the upper cabinets and falling from the upper cabinet onto the table top or counter top. To prevent this, Camperhuren.nl advises the tenant to store soft items in the upper cupboards, such as clothing or towels, and not hard items. The costs for repairing a hole in a table top or countertop are at least € 250. These costs are borne by the tenant.
Article 9. EPass24 for driving the camper in Scandinavia
9.1. If the renter is going to use the camper in Scandinavia, Camperhuren.nl advises the renter to register with EPass1 in various ways, several times prior to the rental period and once 24 day after departure. EPass24 is a system for paying tolls and ferries in Scandinavia where a settlement is made through license plate recognition.
9.2. If the renter has not registered for EPass24 and has driven the camper in Scandinavia, then:
a. Leads to administration work for Camperhuren.nl, such as searching the EPass24 system, adding amounts and making the payment to EPass24. Camperhuren.nl charges the tenant €35 for these administration activities;
b. The costs charged by EPass24 to Camperhuren.nl will be passed on to the renter by means of an invoice. Because EPass24 does not always provide up-to-date information, the tenant may only receive this invoice around 6 months after the rental period.
Article 10. Deposit
10.1. The deposit per rental period is:
a. For the tenant who lives/is established in the Netherlands: € 1.000,00;
b. For the tenant who is not resident/established in the Netherlands: € 1.500,00.
10.2. The deposit must be paid no later than 6 weeks before the start of the rental period.
10.3. If the tenant lives/locates in the Netherlands, the deposit will be refunded within 14 days after the tenant has returned the camper.
10.4. To reduce the risk that Camperhuren.nl cannot recover damages/costs/fines/settlements from EPass24 from a tenant who resides/established outside the Netherlands, the deposit will be refunded to the tenant who does not reside/established in the Netherlands as follows: :
a. 85% of the deposit within 14 days after the tenant has returned the camper;
b. 15% of the deposit around 6 months after the tenant has returned the camper.
10.5. The deposit will be refunded on the condition that the tenant has fulfilled all his obligations towards Camperhuren.nl and possibly subject to deduction of additional costs owed by the tenant. If there is damage, the terms stated in this article may be extended in connection with the handling of the damage.
10.6. If it turns out that the deposit is insufficient to compensate for the damage to which Camperhuren.nl is entitled in accordance with these general terms and conditions, the renter will immediately pay the excess, determined by Camperhuren.nl, above the deposit to Camperhuren.nl. If necessary, a final invoice will be drawn up for specification.
10.7 No interest will be paid on the deposit.
Article 11. Cancellation and amendment of the agreement
11.1. Cancellation must be made in writing or by e-mail. The date of the mail delivery resp. the date of receipt of the e-mail by Camperhuren.nl applies as the cancellation date. Camperhuren.nl advises the renter to take out travel and cancellation insurance.
11.2. The cancellation costs are:
a. if canceled 15 weeks or more before the start of the rental period: 25% of the rent;
b. cancellation 10 weeks or more and less than 15 weeks before the start of the rental period: 60% of the rental sum;
c. in case of cancellation less than 10 weeks before the start of the rental period or if the renter does not pick up the camper without canceling (no-show): 100% of the rental sum.
11.3. Returning the motorhome earlier will not lead to a refund of the rental price (or part thereof).
11.4. If the renter has not taken out cancellation insurance, this is entirely at the risk of the renter and does not entitle the renter to compensation from Camperhuren.nl, to a discount on the cancellation costs referred to in Article 11.2 or in any other form. of compensation.
11.5. Changing the agreement free of charge is not possible, unless Camperhuren.nl has agreed to the change in writing or via e-mail without extra costs. If Camperhuren.nl and the renter cannot reach agreement on the extra costs associated with changing the agreement, the original agreement will remain in effect or the renter will have to cancel the agreement and cancellation costs will be charged to the renter in accordance with Article 11.2. charged.
11.6. Shortening the rental period is not possible. If the tenant wishes to shorten the rental period, the tenant must cancel the agreement and enter into a new agreement. Article 11.2 applies to this cancellation.
Article 12. Legitimation and personal data
12.1. When receiving the motorhome, identification by means of a valid passport and driver's license is required for the renter and all drivers.
12.2. Camperhuren.nl processes personal data in accordance with the General Data Protection Regulation (GDPR). For more information about the way in which Camperhuren.nl processes personal data, the privacy policy of Camperhuren.nl can be consulted, see https://www.camperhuren.nl/privacybeleid/.
Article 13. Payment
13.1. Payment must be made as follows:
a. 25% of the total rent immediately after the conclusion of the agreement;
b. 25% of the total rent 6 months before the start of the rental period;
c. 50% of the total rent + the deposit 6 weeks before the start of the rental period.
13.2. If the agreement is concluded within 6 months before the start of the rental period, payment must be made as follows:
a. 50% of the total rent immediately after the conclusion of the agreement;
b. 50% of the total rent + the deposit 6 weeks before the start of the rental period.
13.3. If the agreement is concluded within 6 weeks before the start of the rental period, the total rent + the deposit must be paid immediately after the conclusion of the agreement.
13.4. Payment must be made via the Camperhuren.nl payment system. If the renter does not have a Dutch bank account, payment must be made to bank account number NL70 ABNA 0533 5413 01 in the name of Camperverhuur Amsterdam in Aalsmeer (Camperhuren.nl is a subsidiary of Camperverhuur Amsterdam).
13.5. If the tenant does not pay on time, Camperhuren.nl will send the tenant a reminder. If the tenant does not respond to this reminder, Camperhuren.nl has the right to terminate the agreement and the cancellation costs as described in article 11.2 will be charged to the tenant.
13.6. Any fines that Camperhuren.nl has received and that relate to the rental period in which the camper was available to the tenant, are for the account of the tenant.
Camperhuren.nl charges administration costs for searching, checking, sending and storing the fines. These administration costs amount to €35 per fine. Camperhuren.nl will forward the fine to the renter with the request to pay the fine immediately in the manner described on the fine. The tenant must inform Camperhuren.nl immediately after the tenant has paid the fine.
In the case of parking and/or foreign fines, Camperhuren.nl is sometimes summoned to pay the fine. In that case, the renter will then find the fine amount as well as the above-mentioned administration costs on the invoice that is sent to the renter for the fine.
13.7. If the renter fails to pay the amount due to Camperhuren.nl on time, Camperhuren.nl will send the renter a reminder. If the tenant does not respond to the reminder, the tenant is in default. The tenant then owes statutory interest. The interest on the claimable amount will be calculated from the moment that the tenant is in default until the moment of payment of the full amount. If the tenant remains negligent after a reminder and notice of default to pay the claim, Camperhuren.nl can hand over the claim, in which case the tenant, in addition to the total amount due and the statutory interest, is also obliged to pay all judicial and extrajudicial costs. cost. The extrajudicial collection costs are determined in accordance with the Collection Costs Act.
Article 14. Repair and damage
14.1. When returning the camper must be in the same condition as when it was delivered.
14.2. Despite the fact that the Camperhuren.nl motorhomes are well maintained, a defect can always occur or damage can occur.
14.3. The tenant may have necessary repairs carried out up to € 75,00. This should be done at an expert repair facility, preferably a dealer of the brand of the motorhome (the chassis of the motorhome is Fiat, the superstructure is Sunlight, Dethleffs or Carado). For repairs that exceed this amount, Camperhuren.nl must always be contacted first and approval must be requested. If possible, the renter will comply with the instructions of Camperhuren.nl. Original and itemized invoices issued in the name of Camperhuren.nl will be refunded to the tenant at the end of the rental period.
14.4. Damage to the interior, air conditioning unit on the roof, radio/CD, TV/DVD, reversing camera, solar panels, awning and bicycle rack is at the risk of the tenant, subject to normal wear and tear and signs of use.
14.5. In the event of a collision, the local police must be called in and the European claim form must be completed. The tenant must also notify Camperhuren.nl by telephone within 24 hours.
14.6. Damage and costs not covered by the insurance, such as driving under the influence, being driven by unauthorized persons, seizure, drug transport, flooding, destruction of the interior, etc., are entirely at the expense of the tenant.
14.7. The renter is obliged to report any known damage and defects to Camperhuren.nl during the trip and when returning the motorhome. During the trip, damage and defects can be reported to Camperhuren.nl in the following ways:
– via the general number or via the service number stated on the checklist in the camper;
– on the telephone number 0297-547 007;
– via info@camperhuren.nl.
14.8. Reimbursement of vacation days due to a defect is excluded. Due to a defect in a component during the rental period, the tenant cannot claim compensation.
Article 15. Maintenance and damage to inventory
15.1. The camper is delivered with a full fuel tank, full AdBlue tank (if present), full clean water tank, empty waste water tank, empty cassette toilet and completely cleaned inside and out. At the end of the rental period, the motorhome must be clean inside and out (except for the roof), the clean water tank must be full, the waste water tank and the cassette toilet must be empty and cleaned and must be filled with a full fuel and AdBlue tank (if present). are returned. If this is not the case, the following will be deducted from the deposit:
a. an amount of up to € 200,00 for cleaning the inside;
b. € 150,00 for cleaning the outside;
c. € 50,00 for emptying the waste water tank;
d. € 100,00 for emptying and cleaning the cassette toilet;
e. € 30,00 for filling up the fuel and/or AdBlue tank (if present) + the fuel costs.
15.2. If damage occurs to inventory or if parts are missing, Camperhuren.nl will subsequently charge the tenant for the costs of repurchasing.
Article 16. Fuel
16.1. Consumption of fuel (diesel) and AdBlue is at the expense of the tenant. The renter will receive the camper with a full fuel and AdBlue tank and the renter must return the camper with a full tank.
Article 17. Consumption costs
17.1. Liquid consumption for the chemical toilet and any oil consumption are free of charge.
Article 18. Driver
18.1. The driver must be at least 25 years old and 5 years old and in possession of a valid Dutch driver's license that is required to drive the rented motorhome. Non-Dutch residents must be in possession of a valid international driver's license, which can be applied for in the country of origin. To drive the motorhome with a driving license B, the driver must take into account a weight on the license plate ranging from 3.000 to 3.100 kg, according to EU standard including driver (75 kg), full fuel, fresh water tanks, gas bottles, spare wheel, cable reel, standard on-board tools and 10 kg for every meter of length of the motorhome. To drive the camper with a C1 driving license, the driver must take into account a weight on the license plate ranging up to 5.400 kg, according to EU standard including driver (75 kg), full fuel, fresh water tanks, gas bottles, spare wheel, cable reel, standard on-board tools and 10 kg for every meter of length of the motorhome.
18.2. The motorhome may only be driven by the driver (s) specified by the renter. The tenant is responsible for traffic violations.
18.3. The driver must follow all instructions provided by Camperhuren.nl when using the camper. The driver must drive the motorhome carefully and safely. It is explicitly not permitted to drive faster than the maximum permitted speed.
Article 19. Obligations of the tenant
19.1. If the renter is not the driver, then the renter must point out these general terms and conditions to the driver and ensure that the driver observes the general terms and conditions. The renter remains responsible for the motorhome at all times during the rental period, even if the renter is not the driver.
19.2. The camper remains the property of Camperhuren.nl or its client at all times. The renter is not permitted to sublet the motorhome, offer it for sale, sell, transfer, encumber or make it available to third parties.
19.3. The renter guarantees that he or the driver has such a physical and mental condition that is necessary for safe driving of the motorhome.
19.4. The renter is responsible for the goods and persons he transports in the camper.
19.5. It is expressly not permitted to transport weapons, incendiary items or explosives or illegal goods, such as narcotics, with the camper, to use the camper for criminal activities or offenses or to use the camper for passenger transport for a fee.
19.6. The motorhome must be used in accordance with the existing laws, regulations and regulations on site.
19.7. In the event of seizure of the motorhome during the rental period, the renter remains obliged to comply with the obligations of the agreement, including payment of the rental price including storage, until the motorhome is returned to Camperhuren.nl free of attachments. is. The renter is obliged to indemnify Camperhuren.nl for all costs resulting from the attachment. If the camper is seized, the renter must immediately inform Camperhuren.nl. The renter must point out the property rights of Camperhuren.nl to the seizing party.
19.8. If the tenant does not fulfill his obligations towards Camperhuren.nl that arise from the agreement, these general terms and conditions or the law, or does not do so in time or in full, the tenant must reimburse all damage and / or costs that Camperhuren.nl suffers as a result.
Article 20. Instruction
20.1. When picking up the camper, the renter will receive detailed instructions about the operation of the camper and accessories. This instruction can also be seen in the instruction film on the website. The camper's user manuals are given to the renter.
Article 21. Which countries may be visited
21.1. All countries in Europe may be visited with the camper except for risk areas designated in advance by the insurance and Camperhuren.nl. The relevant countries are on the green card. It is not permitted to visit winter sports areas with the camper or to use the camper for winter sports purposes. Damage caused in winter sports areas or the use of the camper for winter sports purposes are at the expense of the tenant.
Article 22. Pets
22.1. Dogs are only allowed in two types of motorhomes that Camperhuren.nl rents out. The type of campers that allow dogs is stated on the website. Pets other than dogs are never allowed in the campers. If the renter has brought a dog in a motorhome for which dogs are prohibited or if the renter has brought a pet other than a dog in the motorhome, the cleaning costs of € 500,00 and, if applicable, the costs deducted from the deposit for repairing visible damage caused by the pet.
Article 23. Smoking
23.1. Smoking in the camper is not permitted. If there has been smoking in the camper, the cleaning costs incurred will be deducted from the deposit. These cleaning costs amount to a minimum of €500.
Article 24. Parking
24.1. Leaving a car belonging to the renter and/or driver on the Camperhuren.nl site during the rental period is entirely at your own risk and only possible on request. The parking rate is on the website. Camperhuren.nl is not liable for any consequences that parking this vehicle entails (for example damage or theft).
Article 25. Liability
25.1. Camperhuren.nl cannot be held to compensate for any damage that is a direct or indirect consequence of:
- an event that is in fact beyond its control and therefore cannot be attributed to its actions and/or omissions;
- any act or negligence of the renter or the driver.
25.2 Camperhuren.nl is not liable for damage of any nature whatsoever, because Camperhuren.nl relied on incorrect and/or incomplete information provided by the renter.
25.3. Camperhuren.nl is also never liable for personal, material and/or immaterial damage suffered by the renter, driver or his travel companions, caused by the use of the motorhome, mechanical failure and/or collision damage. Camperhuren.nl is not liable for property belonging to the tenant or a third party being stolen from the camper. Camperhuren.nl is not liable for damage due to death or personal injury.
25.4. Camperhuren.nl is never liable for indirect damage, including consequential damage, lost profit, lost savings, lost (holiday) joy, travel costs, accommodation costs, costs for replacement transport, costs that are not covered by the renter's own roadside assistance or insurance, and damage due to business interruption.
25.5. If Camperhuren.nl should be liable for any damage, then the liability of Camperhuren.nl is limited to the amount paid by the insurer of Camperhuren.nl. If the insurer does not pay out in any case or if the damage is not covered by the insurance, then the liability of Camperhuren.nl is limited to the rent.
Article 26. Applicable law and competent court
26.1. Dutch law applies to every agreement and legal act between Camperhuren.nl and the tenant.
26.2. All disputes relating to agreements between the tenant and Camperhuren.nl will be settled by the competent court in the Netherlands within whose jurisdiction the registered office of Camperhuren.nl is located. The tenant has 1 month after Camperhuren.nl has invoked this clause in writing to the tenant to choose to settle the dispute before the legally competent court.