Terms and Conditions

General conditions for renting a motorhome at Camperhuren.nl

Article 1. Definitions

1.1. In these terms and conditions, the following terms are used in the following meaning, unless expressly stated otherwise or the context indicates otherwise:

1. Camperhuren.nl: the user of these general terms and conditions: Camper rental Amsterdam BV trading under the name “Camperhuren.nl”, located at Turfstekerstraat 26 in Aalsmeer, registered with the Chamber of Commerce under Chamber of Commerce number 34300439;
2. renter: the natural person or legal entity who rents or wishes to rent a camper from Camperhuren.nl;
3. agreement: the rental agreement between Camperhuren.nl and the tenant;
4. camper: the camper that is rented by the tenant of Camperhuren.nl;
5. driver: the natural person who has been designated by the renter in writing or by e-mail as the driver of the camper;
6. website: the website www.camperhuren.nl which is managed by Camperhuren.nl.

Article 2. General

2.1. These general terms and conditions apply to the offer of Camperhuren.nl and to every agreement between Camperhuren.nl and the tenant.

2.2. Camperhuren.nl is not bound by its offer if there are printing, typesetting or programming errors on the website or in an e-mail message.

2.3. The lessee is informed of the applicability of these general terms and conditions before the conclusion of the agreement.

2.4. Mentioned prices and rates include VAT.

Article 3. Formation of the agreement

3.1. The tenant can submit an availability request to Camperhuren.nl via the website, via e-mail, by telephone or in person at the Camperhuren.nl location. Camperhuren.nl then sends its offer to the renter by e-mail.

3.2. The agreement is concluded at the moment that the renter has agreed to the offer of Camperhuren.nl via e-mail.

3.3. After the tenant has agreed to the offer of Camperhuren.nl, Camperhuren.nl will send a confirmation via email to the tenant with a payment link for paying the down payment or for paying the entire rent plus the deposit if article 13.3 applies. This amount must be paid within 48 hours after this confirmation email has been sent. If the renter does not pay this amount on time, Camperhuren.nl will send the renter a payment reminder via e-mail, with the request to pay the amount within 24 hours after this reminder e-mail has been sent. If the renter does not respond to the payment reminder, Camperhuren.nl will dissolve the agreement. The tenant will be notified of this dissolution by e-mail. Camperhuren.nl is not liable for any damage suffered by the tenant as a result of such dissolution.

Article 4. Cancellation of the agreement by Camperhuren.nl

4.1. Camperhuren.nl is entitled to cancel the agreement in the event of force majeure. Force majeure includes, among other things, weather conditions or (natural) disasters that make it unwise to drive the camper or that mean there is a high chance that driving the camper will cause damage to the camper or its destruction, loss or theft of the camper reserved by the renter and Camperhuren.nl cannot make a comparable camper available.

4.2. If Camperhuren.nl cancels the agreement due to force majeure, Camperhuren.nl will refund the payments already made to the renter.

4.3. If Camperhuren.nl has a valid reason for this, such as a suspicion of fraud or the suspicion that the renter will not fulfill his obligations towards Camperhuren.nl, Camperhuren.nl can decide not to give the motorhome to the renter, without the tenant is entitled to compensation or any other form of compensation. In such a case, payments already made will be refunded to the tenant.

4.4. In the event of cancellation of the agreement, Camperhuren.nl is not liable for any damage suffered by the tenant as a result.

Article 5. Rental period

5.1. The rental period begins on the pick-up day between 2:00 PM and 5:00 PM and ends on the return day between 9:00 AM and 11:00 AM. Each campervan has its own pick-up and return times. These times will be emailed to the renter 10 days before the start of the rental period. If the rental period is exceeded by a full day or part of a day, the renter will be charged one day's rent (1/7th of the weekly rent) plus an additional fee of €400,00. For each day the renter is late returning the campervan, the renter will be charged one day's rent plus an additional fee of €400,00.

Article 6. Type of camper and not being able to make the camper available

6.1. The tenant rents a certain type of camper. This means that the lessee cannot claim a specific model. The type of motorhome rented by the tenant includes different models. The renter must accept the motorhome that falls within the type that he has booked. This can be the motorhome model that was made known to the renter as an example before or at the conclusion of the agreement, or a comparable model.

6.2. If Camperhuren.nl cannot provide the renter with the camper type the renter has booked due to force majeure, for example, because the previous renter has not returned the camper on time or because the camper is not (safely) drivable due to a breakdown or other technical defect, Camperhuren.nl will notify the renter as soon as possible. In such a case, Camperhuren.nl has 24 hours, starting from the agreed-upon pick-up time, to repair/restore the camper or to provide the renter with a comparable camper, without the renter being entitled to compensation due to force majeure. If Camperhuren.nl is unable to repair/restore the camper within the aforementioned period or is unable to provide a comparable camper, Camperhuren.nl has the right to terminate the agreement due to force majeure. If the agreement is terminated in accordance with this article, any payments already made by the renter will be refunded. Camperhuren.nl is not liable for any damage suffered by the renter as a result of the agreement being terminated in accordance with this article.

Article 7. Kilometers

7.1. 225 kilometers per day are included in the rental price. Above 225 km per day, a charge of €0,35 per kilometer will be applied, unless otherwise stated in the Camperhuren.nl offer or the agreement.

Article 8. Insurance

8.1. The camper is insured against liability + casco, including passengers. There is an excess of € 1.500 per event, which will be charged to the tenant in the event of damage in the Netherlands and abroad. A green card is supplied with the camper. Damage caused by hail or other weather conditions, a blowout and the costs for replacing a window as a result of a window break or stone chips are at the expense of the tenant. These forms of unforeseen damage are covered by the deductible.

8.2. Damage not covered by the insurance, such as, but not limited to, damage occurring in an area not permitted to be visited with the camper (see Article 21 for more information), or damage caused by the driver being under the influence of alcohol or any intoxicant or stimulant at the time of the accident, to such an extent that they should not have been deemed capable of properly operating the camper, is the renter's responsibility. Damage caused by allowing unauthorized persons to drive the camper is also the renter's responsibility. Finally, damage to the interior of the camper, such as the interior, is not covered by the insurance, so repair and replacement costs are the renter's responsibility. Damage to the camper due to careless use is the renter's responsibility.

8.3. Camperhuren.nl advises the renter to insure the deductible, as described in article 8.1.

8.4. Damage to the inside of the camper that occurs during the rental period is not covered by the insurance that Camperhuren.nl has taken out for the camper. This damage is always at the expense of the tenant. In particular, Camperhuren.nl points out to the tenant that damage to the table top or counter top can be caused by items sliding in the upper cabinets and falling from the upper cabinet onto the table top or counter top. To prevent this, Camperhuren.nl advises the tenant to store soft items in the upper cupboards, such as clothing or towels, and not hard items. The costs for repairing a hole in a table top or countertop are at least € 250. These costs are borne by the tenant.

Article 9. Automatic toll collection

9.1. If the renter intends to use the campervan in an area with automatic toll collection using license plate recognition, Camperhuren.nl advises the renter to register for this in various ways, several times before the rental period.

9.2. If the renter has not registered for automatic toll collection and has driven the camper in an area with automatic toll collection, then:

1. This will result in administrative work for Camperhuren.nl, such as searching the toll authority's system, adding up amounts, and paying the toll. Camperhuren.nl charges the renter €35 for this administrative work; and
2. The costs charged to Camperhuren.nl by the toll authority will be passed on to the renter via an invoice. Because toll authorities don't always provide up-to-date information, the renter may not receive this invoice until approximately six months after the rental period.

Article 10. Deposit

10.1. The deposit per rental period is:
a. For the tenant who lives/is established in the Netherlands: € 1.500,00;

1. For the tenant who does not reside/established in the Netherlands: € 1.750,00.

10.2. The deposit must be paid no later than 6 weeks before the start of the rental period.

10.3. If the tenant lives/locates in the Netherlands, the deposit will be refunded within 14 days after the tenant has returned the camper.

10.4. To reduce the risk that Camperhuren.nl cannot recover damages/costs/fines/settlements from a toll authority from a renter residing/established outside the Netherlands, the deposit will be refunded to renters who do not reside/establish in the Netherlands as follows:

1. 85% of the deposit within 14 days after the renter has returned the camper;
2. 15% of the deposit around 6 months after the tenant has returned the camper.

10.5. The deposit will be refunded provided the renter has fulfilled all their obligations to Camperhuren.nl, and any costs and damages for which the renter is responsible will be deducted. If damage occurs, the terms stated in this article may be extended to allow for the handling of the claim.

10.6. If it appears that the security deposit is insufficient to cover the costs and damages to which Camperhuren.nl is entitled, the renter will immediately pay Camperhuren.nl the excess, as determined by Camperhuren.nl, above the security deposit. A final statement will be prepared for itemization.

10.7. No interest is paid on the deposit.

Article 11. Cancellation and amendment of the agreement

11.1. Cancellation must be made in writing or by e-mail. The date of the mail delivery resp. the date of receipt of the e-mail by Camperhuren.nl applies as the cancellation date. Camperhuren.nl advises the renter to take out travel and cancellation insurance.

11.2. The cancellation costs are:

1. in case of cancellation 15 weeks or more before the start of the rental period: 25% of the rental sum;
2. in case of cancellation 10 weeks or more and less than 15 weeks before the start of the rental period: 60% of the rental sum;
3. in case of cancellation less than 10 weeks before the start of the rental period or if the renter does not pick up the camper without cancelling (no-show): 100% of the rental sum.

11.3. Returning the motorhome earlier will not lead to a refund of the rental price (or part thereof).

11.4. If the renter has not taken out cancellation insurance, this is entirely at the risk of the renter and does not entitle the renter to compensation from Camperhuren.nl, to a discount on the cancellation costs referred to in Article 11.2 or in any other form. of compensation.

11.5. Changing the agreement free of charge is not possible, unless Camperhuren.nl has agreed to the change in writing or via e-mail without extra costs. If Camperhuren.nl and the renter cannot reach agreement on the extra costs associated with changing the agreement, the original agreement will remain in effect or the renter will have to cancel the agreement and cancellation costs will be charged to the renter in accordance with Article 11.2. charged.

11.6. Shortening the rental period is not possible. If the tenant wishes to shorten the rental period, the tenant must cancel the agreement and enter into a new agreement. Article 11.2 applies to this cancellation.

Article 12. Legitimation and personal data

12.1. When receiving the motorhome, identification by means of a valid passport and driver's license is required for the renter and all drivers.

12.2. Camperhuren.nl processes personal data in accordance with the General Data Protection Regulation (GDPR). For more information about how Camperhuren.nl processes personal data, please consult Camperhuren.nl's privacy policy, see https://www.camperhuren.nl/privacybeleid/.

Article 13. Payment

13.1. Payment must be made as follows:

1. 25% of the total rental amount immediately after the conclusion of the agreement;
2. 25% of the total rental amount 6 months before the start of the rental period;
3. 50% of the total rental amount + the deposit 6 weeks before the start of the rental period.

13.2. If the agreement is concluded within 6 months before the start of the rental period, payment must be made as follows:

1. 50% of the total rental amount immediately after the conclusion of the agreement;
2. 50% of the total rental amount + the deposit 6 weeks before the start of the rental period.

13.3. If the agreement is concluded within 6 weeks before the start of the rental period, 100% of the total rental amount + the deposit must be paid immediately after the agreement is concluded.

13.4. Payment must be made through the Camperhuren.nl payment system. If the renter does not have a Dutch bank account, payment must be made to bank account number NL70 ABNA 0533 5413 01, payable to Camperverhuur Amsterdam in Aalsmeer (Camperhuren.nl is a trading name of Camperverhuur Amsterdam).

13.5. If the tenant does not pay on time, Camperhuren.nl will send the tenant a reminder. If the tenant does not respond to this reminder, Camperhuren.nl has the right to terminate the agreement and the cancellation costs as described in article 11.2 will be charged to the tenant.

13.6. Any fines that Camperhuren.nl has received and that relate to the rental period in which the camper was available to the tenant, are for the account of the tenant.

Camperhuren.nl charges administration costs for searching, checking, sending and storing the fines. These administration costs amount to €35 per fine. Camperhuren.nl will forward the fine to the renter with the request to pay the fine immediately in the manner described on the fine. The tenant must inform Camperhuren.nl immediately after the tenant has paid the fine.

In the case of parking and/or foreign fines, Camperhuren.nl is sometimes summoned to pay the fine. In that case, the renter will then find the fine amount as well as the above-mentioned administration costs on the invoice that is sent to the renter for the fine.

13.7. If the renter fails to pay the amount due to Camperhuren.nl on time, Camperhuren.nl will send the renter a reminder. If the tenant does not respond to the reminder, the tenant is in default. The tenant then owes statutory interest. The interest on the claimable amount will be calculated from the moment that the tenant is in default until the moment of payment of the full amount. If the tenant remains negligent after a reminder and notice of default to pay the claim, Camperhuren.nl can hand over the claim, in which case the tenant, in addition to the total amount due and the statutory interest, is also obliged to pay all judicial and extrajudicial costs. cost. The extrajudicial collection costs are determined in accordance with the Collection Costs Act.

Article 14. Repair and damage

14.1. When returning the camper must be in the same condition as when it was delivered.

14.2. Despite the fact that the Camperhuren.nl motorhomes are well maintained, a defect can always occur or damage can occur.

14.3. The renter may have necessary repairs carried out up to €75,00. This must be done by a qualified repair facility, preferably a dealer of the camper's brand (the camper chassis is Fiat, the body is Sunlight, Dethleffs, or Carado). For repairs exceeding this amount, Camperhuren.nl must always be contacted first and approval requested. The renter must adhere to Camperhuren.nl's instructions as much as possible. Original and itemized invoices issued to Camperhuren.nl will be refunded to the renter after the rental period.

14.4. Damage to the interior, air conditioning unit on the roof, radio/CD, TV/DVD, reversing camera, solar panels, awning and bicycle rack is at the risk of the tenant, subject to normal wear and tear and signs of use.

14.5. In the event of any collision, the local police must be contacted and the European accident report form must be completed. The renter must also notify Camperhuren.nl by phone or email within 24 hours. Furthermore, the renter must email Camperhuren.nl with photos of the campervan after the collision and the scene of the collision. If the renter fails to comply with this article in a timely manner, Camperhuren.nl reserves the right to charge the renter for any additional costs incurred as a result and for any damages suffered as a result.

14.6. The renter is obliged to report any known damage and defects to Camperhuren.nl during the trip and when returning the motorhome. During the trip, damage and defects can be reported to Camperhuren.nl in the following ways:

– via the general number or via the service number stated on the checklist in the camper;

– via info@camperhuren.nl.

14.7. Reimbursement of vacation days due to a defect is excluded. Due to a defect in a component during the rental period, the tenant cannot claim compensation.

Article 15. Maintenance and damage to inventory

15.1. The campervan is delivered with a full fuel tank, full fresh water tank, empty waste water tank, empty cassette toilet, 1 or 2 gas bottles, and thoroughly cleaned inside and out. At the end of the rental period, the campervan must be clean inside and out (except the roof), the fresh water tank full, the waste water tank and cassette toilet empty and cleaned, and returned with a full fuel tank. If this is not the case, the following will be deducted from the deposit:

1. an amount of up to €200,00 for cleaning the interior;
2. €150,00 for cleaning the outside;
3. €50,00 for emptying the waste water tank;
4. €150,00 for emptying and cleaning the cassette toilet;
5. €30,00 for filling up the fuel tank + fuel costs.

15.2. If damage occurs to inventory or if parts are missing, Camperhuren.nl will subsequently charge the tenant for the costs of repurchasing.

Article 16. Fuel

16.1. Fuel (diesel) and AdBlue consumption are the renter's responsibility. The renter receives the campervan with a full fuel tank and must return it with a full tank. AdBlue must be refilled when the dashboard prompts you to refill AdBlue. Refilling AdBlue must be done within 150 km of this prompt, or refilling within 150 km of this prompt if the renter has a campervan that displays the AdBlue level on the dashboard.

Article 17. Consumption costs and oil

17.1. If the renter uses more fluid for the chemical toilet than was initially present in the camper, the renter will be responsible for the costs of this additional consumption. 

17.2 If the dashboard displays a message that oil needs to be topped up, the renter must contact Camperhuren.nl. The renter is only permitted to top up the oil after Camperhuren.nl has given its express approval. The cost of topping up the oil is the renter's responsibility. The renter is not permitted to top up the oil without the prior express permission of Camperhuren.nl. If the renter tops up the oil without the express prior permission of Camperhuren.nl, this may result in additional costs for Camperhuren.nl, which will be charged to the renter.

Article 18. Driver

18.1. The driver must be at least 25 years old and hold a valid Dutch driver's license, which is required for driving the rented campervan. Non-Dutch residents must hold a valid international driver's license, which can be applied for in their country of origin. When driving the campervan with a category B driver's license, the driver must take into account a registered weight ranging from 5 to 3.000 kg, according to the EU standard, including the driver (3.100 kg), full fuel and fresh water tanks, gas bottles, spare tire, cable reel, standard on-board tools, and 75 kg for every meter of the campervan's length. When driving the campervan with a category C10 driver's license, the driver must take into account a registered weight ranging up to 1 kg, according to the EU standard, including the driver (5.400 kg), full fuel and fresh water tanks, gas bottles, spare tire, cable reel, standard on-board tools, and 75 kg for every meter of the campervan's length.

18.2. The motorhome may only be driven by the driver (s) specified by the renter. The tenant is responsible for traffic violations.

18.3. The driver must follow all instructions provided by Camperhuren.nl when using the camper. The driver must drive the motorhome carefully and safely. It is explicitly not permitted to drive faster than the maximum permitted speed.

Article 19. Obligations of the tenant

19.1. If the renter is not the driver, then the renter must point out these general terms and conditions to the driver and ensure that the driver observes the general terms and conditions. The renter remains responsible for the motorhome at all times during the rental period, even if the renter is not the driver.

19.2. The campervan remains the property of Camperhuren.nl or its client at all times. The renter is not permitted to sublet, offer for sale, sell, transfer, encumber, or make the campervan available to third parties.

19.3. The renter guarantees that he or the driver has such a physical and mental condition that is necessary for safe driving of the motorhome.

19.4. The renter is responsible for the goods and persons he transports in the camper.

19.5. It is expressly not permitted to transport weapons, incendiary items or explosives or illegal goods, such as narcotics, with the camper, to use the camper for criminal activities or offenses or to use the camper for passenger transport for a fee.

19.6. The motorhome must be used in accordance with the existing laws, regulations and regulations on site.

19.7. In the event of seizure of the campervan during the rental period, the renter remains obligated to fulfill the obligations of the agreement, including payment of the rental price including storage as described in Article 5.1, until the campervan is returned to Camperhuren.nl, free of seizures. The renter is obligated to indemnify Camperhuren.nl for all costs arising from the seizure. If the campervan is seized, the renter must immediately notify Camperhuren.nl. The renter must inform the seizing party of Camperhuren.nl's ownership rights.

19.8. If the tenant does not fulfill his obligations towards Camperhuren.nl that arise from the agreement, these general terms and conditions or the law, or does not do so in time or in full, the tenant must reimburse all damage and / or costs that Camperhuren.nl suffers as a result.

Article 20. Instruction

20.1. Upon picking up the campervan, the renter will receive instructions on how to operate the campervan and its accessories. These instructions can also be found on the website in the instructional video. The campervan's user manual will be given to the renter.

Article 21. Which countries may be visited

21.1. All countries listed on the green card (international insurance certificate) may be visited with the campervan, with the exception of countries or risk areas previously designated by the insurance company and Camperhuren.nl (namely: Morocco, Turkey, Tunisia, Israel, Ukraine, Montenegro, Iceland, North Cape in Norway), countries at war or directly bordering a war zone. It is not permitted to visit winter sports areas with the campervan or to use the campervan for winter sports purposes. Damage occurring in an area not permitted to be visited with the campervan, in winter sports areas, or due to the use of the campervan for winter sports purposes is the renter's responsibility.

Article 22. Pets

22.1. Dogs are only permitted in the three types of campervans rented by Camperhuren.nl. The website lists which types of campervans dogs are permitted in. Pets other than dogs are never permitted in the campervans. If the renter has brought a dog with them in a campervan for which dogs are prohibited, or if the renter has brought a pet other than a dog in the campervan, then:

1. The cleaning costs incurred by Camperhuren.nl as a result will be charged to the renter. Camperhuren.nl knows from experience that these cleaning costs amount to at least €1.200, as all upholstery must be removed and deep-cleaned.
2. Camperhuren.nl has the right to charge the renter for any other damages it suffers as a result, such as lost rental income because the camper cannot be rented to the next renter because cleaning the camper takes a long time.

22.2. Dogs are not allowed on the chairs, sofas, or beds. If this is not adhered to, the cleaning costs and other damage listed in Article 22.1 will also be charged to the tenant.

22.3. All costs for repairing visible damage caused by the pet are the responsibility of the renter.

22.4. The costs owed by the renter to Camperhuren.nl in accordance with this article will be deducted from the deposit.

Article 23. Smoking

23.1. Smoking is not permitted in the camper. If smoking has occurred in the camper, then:

1. The cleaning costs incurred by Camperhuren.nl as a result will be charged to the renter. Camperhuren.nl knows from experience that these cleaning costs amount to at least €1.200, as all upholstery must be removed and deep-cleaned.
2. Camperhuren.nl has the right to charge the renter for any other damages it suffers as a result, such as lost rental income because the camper cannot be rented to the next renter because cleaning the camper takes a long time.

Article 24. Parking

24.1. Leaving a renter's and/or driver's car on the Camperhuren.nl property during the rental period is entirely at your own risk and is only possible upon request. Parking rates are listed on the website. Camperhuren.nl is not liable for any consequences of parking this vehicle (e.g., damage or theft). The renter must provide Camperhuren.nl with the keys to their car so that Camperhuren.nl can move the car if necessary.

Article 25. Liability

25.1. Camperhuren.nl cannot be held to compensate for any damage that is a direct or indirect consequence of:

1. an event that is in fact beyond its control and therefore cannot be attributed to its actions and/or omissions;
2. any act or negligence of the renter or the driver.

25.2 Camperhuren.nl is not liable for damage of any nature whatsoever, because Camperhuren.nl relied on incorrect and/or incomplete information provided by the renter.

25.3. Camperhuren.nl is also never liable for personal, material and/or immaterial damage suffered by the renter, driver or his travel companions, caused by the use of the motorhome, mechanical failure and/or collision damage. Camperhuren.nl is not liable for property belonging to the tenant or a third party being stolen from the camper. Camperhuren.nl is not liable for damage due to death or personal injury.

25.4. Camperhuren.nl is never liable for indirect damage, including consequential damage, lost profit, lost savings, lost (holiday) joy, travel costs, accommodation costs, costs for replacement transport, costs that are not covered by the renter's own roadside assistance or insurance, and damage due to business interruption.

25.5. If Camperhuren.nl is liable for any damage, Camperhuren.nl's liability is limited to the amount paid by Camperhuren.nl's insurer. If the insurer does not pay out in any case or the damage is not covered by the insurance, Camperhuren.nl's liability is limited to reimbursement of one time the rental price for the period during which the renter is unable to use the camper. Camperhuren.nl's liability for any damage whatsoever, to the extent not contrary to any mandatory statutory provision, is always limited to one time the rental price paid by the renter.

Article 26. Applicable law and competent court

26.1. Dutch law applies to every agreement and legal act between Camperhuren.nl and the tenant.

26.2. All disputes relating to agreements between the tenant and Camperhuren.nl will be settled by the competent court in the Netherlands within whose jurisdiction the registered office of Camperhuren.nl is located. The tenant has 1 month after Camperhuren.nl has invoked this clause in writing to the tenant to choose to settle the dispute before the legally competent court.

These terms and conditions will enter into force on 25 November 2025.