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General conditions for renting a motorhome at Camperhuren.nl
Article 1. Definitions
1.1. In these general terms and conditions, the following terms are used in the following sense, unless explicitly stated otherwise or the context indicates otherwise:
a. Camperhuren.nl: the user of these general terms and conditions: Camperhuren.nl (subsidiary of Camperverhuur Amsterdam) located at Turfstekerstraat 26 in Aalsmeer, registered with the Chamber of Commerce under Chamber of Commerce number 34300439;
b. tenant: the person who rents a motorhome from Camperhuren.nl;
c. agreement: the rental agreement between Camperhuren.nl and the tenant;
d. camper: the camper rented by the Camperhuren.nl tenant;
e. driver: the natural person specified by the renter in writing or via the website as a driver of the motorhome;
f. website: the website www.camperhuren.nl which is managed by Camperhuren.nl.
Article 2. General
2.1. These terms and conditions apply to every agreement between Camperhuren.nl and the tenant.
2.2. Camperhuren.nl is not bound by its offer if there are printing, typing or programming errors on the website.
2.3. If the renter reserves the motorhome via the website, then the renter must click before he can conclude the agreement between Camperhuren.nl and the renter that he agrees with these terms and conditions.
Article 3. Formation of the agreement
3.1. The agreement is concluded:
a. because the tenant and Camperhuren.nl have signed the written agreement; or
b. because the tenant has gone through the entire reservation process via the website and has paid the down payment.
3.2. After the agreement has been concluded via the website and Camperhuren.nl has received the down payment, Camperhuren.nl will send the tenant a confirmation by e-mail, unless Camperhuren.nl cancels the reservation in accordance with article 4.1. As long as the tenant has not received this confirmation by e-mail, the tenant can cancel the reservation free of charge.
Article 4. Cancellation of the reservation by Camperhuren.nl
4.1. Camperhuren.nl can cancel a reservation placed via the website. In such a case, the tenant will not receive a confirmation e-mail and the tenant will be notified by e-mail as soon as possible after he has made the reservation and the deposit will be refunded to the tenant.
4.2. Camperhuren.nl is authorized to cancel the reservation, even after the tenant has confirmed the reservation, in case of force majeure. Force majeure means, among other things, weather conditions that make it unwise to drive the camper or where there is a high chance that damage will occur to the camper when the camper is driven or that the camper reserved by the renter is destroyed. and Camperhuren.nl cannot provide a comparable motorhome.
4.3. If Camperhuren.nl cancels the reservation due to force majeure, Camperhuren.nl will refund the deposit to the tenant.
4.4. When canceling the reservation Camperhuren.nl is not liable for the damage that the tenant suffers as a result.
Article 5. Rental period
5.1. The rental period starts on Friday or Saturday between 14.00 p.m. and 17.00 p.m. and ends on Friday or Saturday between 09.00 a.m. and noon. Each camper has its own collection and return time. These times are stated in the agreement and / or the reservation. If the rental period is exceeded by a whole or part of a day, one day's rent (12.00 / 1th part of the weekly rent) plus an additional fee of € 7 will be charged to the tenant. For every day that the tenant returns the camper too late, the daily rent plus the additional fee of € 400,00 will be charged to the tenant.
Article 6. Not being able to make the camper available
6.1. If Camperhuren.nl cannot make the camper available to the renter, for example because the previous renter did not return the camper in time, then Camperhuren.nl has the right to make a similar camper available to the renter. This comparable motorhome must be accepted by the tenant. If there is no comparable motorhome available, the tenant can only claim a refund for the lost days. In such a case, the tenant is not entitled to compensation or any other form of compensation.
Article 7. Kilometers
7.1. All kilometers are included in the rental price, unless otherwise stated in the agreement or on the website.
Article 8. Insurance
8.1. The camper is insured against liability + casco, including passengers. There is an excess of € 1.000 per event, which will be charged to the tenant in the event of damage in the Netherlands and abroad. A green card is supplied with the camper. Damage caused by hail or other weather conditions, a blowout and the costs for replacing a window as a result of a window break or stone chips are at the expense of the tenant. These forms of unforeseen damage are covered by the deductible.
8.2. Damage not covered by the insurance caused by the fact that at the time of the accident the driver was under the influence of alcoholic beverages or any intoxicating or stimulating substance that he was not supposed to be able to drive the motorhome properly, is entirely at the expense of the driver. tenant. The damage caused by driving unauthorized persons is also at the expense of the tenant. Finally, damage to the interior is not covered by the insurance, so that repair and replacement costs are entirely at the expense of the tenant. Damage to the motorhome due to carelessness is never at the expense of Camperhuren.nl.
Article 9. Deposit
9.1. The deposit per rental period is € 1.000,00. The deposit must be paid no later than 6 weeks before the start of the rental period, together with the last part of the rent. This deposit, provided the tenant has fulfilled all his obligations towards Camperhuren.nl, will be refunded to the account of the tenant within 21 days after the tenant has returned the camper, possibly with deduction of additional costs owed by the tenant. If it appears that the deposit is not sufficient for compensation for the damage to which Camperhuren.nl is entitled in accordance with these general terms and conditions, the tenant will immediately pay the excess, determined by Camperhuren.nl, above the deposit to Camperhuren.nl. If necessary, a final invoice is drawn up for specification.
9.2. No interest is paid on the deposit.
Article 10. Cancellation
10.1. Cancellation must be in writing or via e-mail. The date of mail delivery is considered a cancellation date. Camperhuren.nl advises the tenant to take out travel and cancellation insurance.
10.2. The cancellation costs are:
a. if canceled 15 weeks or more before the start of the rental period: 25% of the rent;
b. cancellation 10 weeks or more and less than 15 weeks before the start of the rental period: 60% of the rental sum;
c. cancellation shorter than 10 weeks before the start of the rental period: 100% of the rent.
10.3. Returning the motorhome earlier will not lead to a refund of the rental price (or part thereof).
Article 11. Identification
11.1. Upon reservation, identification is required for the renter and all drivers by means of a valid passport and driver's license. When making a reservation, the tenant agrees that his personal details may be verified.
Article 12. Payment
12.1. Upon conclusion of the agreement, the tenant must pay 25% of the rent. The tenant must pay 25% of the rent 6 months before the start of the rental period. If the agreement is concluded within 6 months before the start of the rental period, the tenant must pay 50% of the rental sum upon the conclusion of the rental agreement. The tenant must pay 50% of the rent and the deposit 6 weeks before the start of the rental period.
12.2. Payment must be made to bank account number NL70 ABNA 22.214.171.1241 in the name of Camperverhuur Amsterdam in Aalsmeer (Camperhuren.nl is a subsidiary of Camperverhuur Amsterdam).
12.3. If the tenant does not pay on time, Camperhuren.nl will send the tenant a reminder. If the tenant does not respond to this reminder, Camperhuren.nl has the right to terminate the agreement and the cancellation costs as described in article 10 will be charged to the tenant.
12.4. Any fines that Camperhuren.nl has received and that relate to the rental period in which the camper was available to the tenant, will be charged to the tenant afterwards through an invoice.
12.5. If the tenant fails to pay the amount that he owes Camperhuren.nl in time, Camperhuren.nl will send the tenant a reminder. If the tenant does not respond to the reminder, the tenant is in default. The tenant then owes statutory interest. The interest on the claimable amount will be calculated from the moment the tenant is in default until the moment of payment of the full amount. If, after a reminder and notice of default, the tenant continues to pay the claim, Camperhuren.nl can hand over the claim, in which case the tenant is required to pay all judicial and extrajudicial costs in addition to the total amount owed and the legal interest then due. costs, to the extent permitted by law.
Article 13. Repair and damage
13.1. When returning the camper must be in the same condition as when it was delivered.
13.2. Despite the fact that the Camperhuren.nl motorhomes are well maintained, a defect can always occur or damage can occur.
13.3. The tenant may have necessary repairs carried out up to € 75,00. This must be done at an expert repair facility, preferably a dealer of the brand of the camper (the chassis of the camper is Fiat, the body is Sunlight or Dethleffs). For repairs exceeding this amount, Camperhuren.nl must always be contacted first and approval must be requested. The tenant adheres to the instructions of Camperhuren.nl if possible. Original and itemized invoices issued in the name of Camperhuren.nl will be refunded to the tenant after the rental period.
13.4. Damage to the interior, air conditioning unit on the roof, radio / CD, TV / DVD, reversing camera, awning and bicycle rack is at the risk of the tenant, except for normal wear and tear.
13.5. In the event of a collision, the local police must be called in and the European claim form must be completed. The tenant must also notify Camperhuren.nl by telephone within 24 hours.
13.6. Damage and costs not covered by the insurance, such as driving under the influence, being driven by unauthorized persons, seizure, drug transport, flooding, destruction of the interior, etc., are entirely at the expense of the tenant.
13.7. The renter is obliged to report the known damages and defects to Camperhuren.nl during the journey and when returning the camper. Telephone number: 06-4245 1355 / email@example.com.
13.8. Reimbursement of vacation days due to a defect is excluded. Due to a defect in a component during the rental period, the tenant cannot claim compensation.
Article 14. Maintenance and damage to inventory
14.1. The camper is delivered with a full fuel tank, full clean water tank, empty waste water tank, empty cassette toilet and completely cleaned inside and out. At the end of the rental period the camper must be clean inside and outside (except for the roof), the solution tank full, the waste water tank and the cassette toilet must be empty and cleaned and returned with a full fuel tank. If this is not the case, the following will be deducted from the deposit:
a. an amount of up to € 200,00 for cleaning the inside;
b. € 100,00 for cleaning the outside;
c. € 50,00 for emptying the waste water tank;
d. € 100,00 for emptying and cleaning the cassette toilet;
e. € 30,00 for filling up the fuel tank + the fuel costs.
14.2. If damage occurs to inventory or if parts are missing, only an identical copy may be purchased as a replacement or Camperhuren.nl will charge the tenant for the purchase afterwards.
Article 15. Fuel
15.1. Consumption of fuel (diesel) is at the expense of the tenant. The renter receives the camper with a full fuel tank and the renter must return the camper filled up.
Article 16. Consumption costs
16.1. Liquid consumption for the chemical toilet and any oil consumption are free of charge.
Article 17. Driver
17.1. The driver must be at least 25 years old and be in possession of a valid Dutch driving license B for 5 years. Non-Dutch residents must be in possession of a valid international driving license, which can be applied for in the country of origin. Driving license B is sufficient, taking into account a weight on license plate varying from 3000 to 3100 kg, according to EU standard including driver (75 kg), full fuel, fresh water tanks, gas bottles, spare wheel, cable reel, standard on-board tools and 10 kg for every meter of length of the camper.
17.2. The motorhome may only be driven by the driver (s) specified by the renter. The tenant is responsible for traffic violations.
17.3. The driver must follow all instructions provided by Camperhuren.nl when using the camper. The driver must drive the motorhome carefully and safely. It is explicitly not permitted to drive faster than the maximum permitted speed.
Article 18. Obligations of the tenant
18.1. If the renter is not the driver, then the renter must point the driver to these terms and conditions and ensure that the driver adheres to the terms and conditions.
18.2. The camper remains the property of Camperhuren.nl at all times. The renter is not permitted to sublet the motorhome, offer it for sale, sell it, transfer it, encumber it or make it available to third parties.
18.3. The renter guarantees that he or the driver has such a physical and mental condition that is necessary for safe driving of the motorhome.
18.4. The renter is responsible for the goods and people he transports in the camper. It is explicitly not permitted to transport illegal goods, such as drugs, with the camper.
18.5. The motorhome must be used in accordance with the existing laws, regulations and regulations on site.
18.6. If the tenant does not fulfill his obligations towards Camperhuren.nl that arise from the agreement, these general terms and conditions or the law, or does not do so in time or in full, the tenant must reimburse all damage and / or costs that Camperhuren.nl suffers as a result.
Article 19. Instruction
19.1. When picking up the motorhome, the renter receives detailed instructions on how the motorhome and accessories work. This instruction is also available in writing in the motor home.
Article 20. Which countries may be visited
20.1. All countries in Europe may be visited with the camper except for risk areas designated in advance by the insurance and Camperhuren.nl. The relevant countries are on the green card. It is not permitted to visit winter sports areas with the camper or to use the camper for winter sports purposes. Damage caused in winter sports areas or the use of the camper for winter sports purposes are at the expense of the tenant.
Article 21. Pets
21.1. Pets are not allowed without written permission from Camperhuren.nl. If a pet has been used in the camper without the permission of the lessor, an amount of € 500,00 will be withheld from the deposit, excluding the visible damage caused by the pet.
Article 22. Smoking
22.1. Smoking in the camper is not allowed. If there is smoking in the camper, an amount of € 1.000,00 will be withheld from the deposit.
Article 23. Parking
23.1. Leaving a car of the tenant and / or driver behind on the Camperhuren.nl site during the rental period is entirely at your own risk and only possible on request at a rate of € 3 per day. Camperhuren.nl is not liable for any consequences that the parking of this vehicle entails (for example damage or theft).
Article 24. Liability
24.1. Camperhuren.nl is not liable for any damage caused by temporary or unavailability of the reservation option, inaccessibility or removal of its website due to maintenance or otherwise.
24.2. The colors that can be seen on the screen of the tenant may differ from the colors that the camper actually has. Camperhuren.nl is not liable for such color deviations.
24.3. Camperhuren.nl cannot be held to compensate for any damage that is a direct or indirect consequence of:
an event that is in fact beyond its control and therefore cannot be attributed to its actions;
b. any act or omission of the renter or the driver.
24.4. Camperhuren.nl is not liable for damage of any nature whatsoever, because Camperhuren.nl is based on incorrect and / or incomplete information provided by the tenant.
24.5. Camperhuren.nl is furthermore never liable for personal, material and / or immaterial damage to the tenant, driver or his travel party, caused by the use of the camper, mechanical malfunction and / or collision damage.
24.6. Camperhuren.nl is never liable for indirect damage, including consequential damage, lost profit, lost savings and damage due to business interruption.
24.7. If Camperhuren.nl should be liable for any damage, then the liability of Camperhuren.nl is limited to the amount paid by the insurer of Camperhuren.nl. If the insurer does not pay out in any case or if the damage is not covered by the insurance, then the liability of Camperhuren.nl is limited to the rent.
24.8. The limitations of liability for direct damage included in these general terms and conditions do not apply if the damage is due to intent or willful recklessness on the part of Camperhuren.nl.
Article 25. Processing of personal data
25.1. Camperhuren.nl processes personal data in accordance with the Personal Data Protection Act.
25.2. Camperhuren.nl is permitted to provide personal data to a third party:
a. if the renter and / or driver has given explicit permission for this;
b. in the context of a legal regulation or legal procedure;
c. to protect the rights or property of Camperhuren.nl;
d. to prevent a crime or to protect state security;
e. suspected of fraud or other illegal activities;
f. it is necessary for the implementation of the agreement by Camperhuren.nl.
25.3. The personal data of the tenant and / or driver can be included in the Car Rental Warning System. On behalf of the Rental Companies Department, PO Box 1100, 3980 DC Bunnik, BOVAG is in addition to Camperhuren.nl responsible for processing this data in the Car Rental Warning System. The personal data of the renter and / or driver can in any case be included if the vehicle is misappropriated, if the rental price is not paid or not paid on time and if damage is intentionally caused to the motorhome. For a complete list, see www.bovag.nl/elena. At BOVAG, said persons may request access and correction with regard to the processed personal data and may object in writing.
Article 26. Applicable law and competent court
26.1. Dutch law applies to every agreement between Camperhuren.nl and the tenant.
26.2. All disputes regarding agreements between the tenant and Camperhuren.nl are settled by the competent court in the Netherlands within whose jurisdiction the registered office of Camperhuren.nl is located. The tenant has 1 month after Camperhuren.nl has invoked this clause in writing against the tenant to choose the competent court according to the law to settle the dispute.