Due to the Corona virus outbreak, we get a lot of questions from customers who have rented a motorhome in the short or even longer term. Nobody has predicted this situation and it is very difficult and complicated for everyone.
At this moment you can just go on holiday with the camper. In fact; at the moment a camper is the ideal way to go on holiday! Your own house on wheels, complete with kitchen, shower and toilet.
If you do consider canceling, you will find additional information below.
In the more than ten years of Camperhuren.nl, a company built with a lot of love, passion and commitment, we have never experienced this.
Our company is also in an uncertain period. We really want to serve our customers, as we are used to, but in the meantime we also try to do everything we can to keep our company healthy. We receive many questions to reschedule the reservation or to convert the full rental amount into a voucher. Both options are not possible, as this endangers the continuity of our company. Camperhuren.nl also has its obligations to, for example, lease companies, landlords and personnel.
Camperhuren.nl must now find a balance between what is reasonable to our customers and business survival. We also decided to take the following in response to the most recent measures taken by our cabinet custom apply cancellation policy. These amended conditions apply to both existing and new reservations.
The cancellation costs are:
- in case of cancellation 15 weeks or more before the start of the rental period: 25% of the rent;
- in case of cancellation between 15 weeks and 3 weeks before the start of the rental period: 60% of the rent;
- in case of cancellation less than 3 weeks before the start of the rental period: 100% of the rent.
By rental amount we mean the rental price of the camper plus the issue and collection costs and any insurance taken out.
If you decide to cancel the reservation anyway, we will offer you the following:
If the camper that you canceled is still available just before departure, you can still rent it. The cancellation costs incurred will then be deducted from the rent. Settlement of cancellation costs is only possible if it concerns the exact same period and the same motorhome.
If you wish to cancel your camper, you will receive a voucher that entitles you to a 20% discount on the rental price of a camper in 2021 with the exception of the months of July and August. The voucher expires when you have made use of the current reservation this year, as described above.
We hope that you understand our situation, but we think that with the above arrangement we can draw a line to all our customers.
We hope you stay healthy and fit in these bizarre circumstances. We also hope to see you again at Camperhuren.nl
This message was updated April 02. It is possible that the circumstances related to the Corona virus will force us to change these conditions