Breakdown on the road with the camper

Our campers are young and technically well maintained by recognized dealers. This way we prevent breakdowns on the road. The technology can always let us down. That is why we have taken out a breakdown service for all our campers if the camper is no longer driving due to a breakdown or accident.

If a red light comes on on the dashboard, stop driving immediately! Then contact us immediately on one of the phone numbers on your checklist.

Breakdown service

Our breakdown assistance service is provided by Stellantis from Stella Assistance. If you have a breakdown along the way, first make sure you get yourself and your fellow passengers to safety. Then call the breakdown assistance number on your camper's checklist. They will ask you where you are and ensure that local breakdown assistance or a towing service arrives as quickly as possible.

Then contact us as soon as possible on our own number. You can also find this on the checklist of your camper. We are available 24 hours a day.

When are you entitled to roadside assistance?

You will receive roadside assistance if the camper no longer drives. This can be done, for example, by:

• A mechanical, electrical or electronic defect
• An accident
• Keys locked in the car
• The loss of keys
• Filling up with the wrong fuel
• A flat tire
• A battery defect

In which countries are you entitled to roadside assistance?

You will be offered roadside assistance in countries where driving a camper is permitted. You can find these countries in our terms and conditions.

What happens if the camper breaks down?

We will always look for the best solution if you come to a standstill and the camper no longer drives. This depends on several factors, for example how quickly the camper can be made, the distance from your location to our location, the remaining rental period, etc.

We will always help you find the best possible solution for your situation. We are dependent on the options provided by the breakdown assistance service.

Are there any additional costs if I have a breakdown along the way?

If you experience a breakdown en route and need to repair or repatriate your campervan, you may have to wait a few days and/or adjust your itinerary. These are the possible additional costs:

• • Camper costs, we reimburse on the basis of the submitted invoices;

  • Other costs, are your own responsibility or are covered by your (travel) insurance;

  • Personal expenses, are always at your own expense.

We advise you to read the policy conditions of your own insurance company and our general terms and conditions before departure, so that you know what to expect if you have to interrupt your campervan trip.

Damage caused by your own actions or, for example, damage caused by hail or other weather conditions, a blowout or the costs of replacing a window as a result of a broken window or stone chipping are at your own expense. These forms of unforeseen damage fall under the deductible.

When am I as a person entitled to roadside assistance?

Our roadside assistance service is there to repair your rental campervan, so you can continue your trip. If something happens to you that prevents you from driving, please contact your own (travel) insurance. Please note: you remain responsible for returning the campervan on the agreed-upon date. If a second driver has registered, they are allowed to continue driving the campervan.

In this situation, always contact us so that we can advise you.

What do I do in the event of an accident with damage?

Can't drive the camper any further? Call roadside assistance. You'll find the number on the checklist. Also contact us. Then proceed as follows:

• Call the local police
• Complete the damage claim form together with the other party
• Take as many pictures of the situation as possible
• Please email the photos of the damage and the form directly to info@camperhuren.nl

Is the camper still running? Then follow the 4 points above and contact us. The phone numbers are on your checklist.

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